Outlet24Seven will gladly replace any item that is not as described due to the item being faulty, damaged or the wrong item was sent and if the Not As Described item can not be replaced due to Out Of Stock reasons, we will provide a refund of the full amount including postage.
Damage in Transit claims must be reported within 24 hours of receipt, as per our Insurance Co's Policy, therefore, please inspect your item thoroughly and report any Transit Damage issues accordingly. If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 24 hours via email to: customerservice@outlet24seven.com.au.
We may ask you to provide proof of the reported “not as described” item, such as a digital photo showing the reported evidence.
Electrical Items are covered by a 12 month warranty. To arrange repair / replacement, please contact our vendor as per your warranty card if your item is faulty.
Important: There are times when the buyer will be required to destroy the item and provide digital photo evidence of the destroyed item instead of returning the item back to us when the item is Not As Described, due to the postage costs involved, especially if we are likely to bin the item, which saves postage costs allows us to resolve issues faster.
Outlet24Seven offers a 30 day Money Back policy - conditions apply: If returning your item for refund, buyer pays return postage and a 20% restocking fee will be deducted from your refund to help cover the original postage paid. For buyer protection, it is recommended that buyer returns item via Registered Mail. Item must be returned in AS NEW condition with all original packaging, accessories and entire contents, including User Manuals, etc. then the outer packaging wrapped in plastic (a clean / dry shopping bag or garbage bag will be fine), and our return address must be securely taped to the plastic wrap - NB: There must be no writing or stickers on the manufacturers packaging. Please ensure that you contact us prior to returning your item.
If you return items to us that do not comply with the above requirements, we will return them to you at your cost.
You must register with our website to be able to make purchases from our online store. Once you submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion.
International customers: We do not usually post internationally, however, should we agree to post to your country, postage is not free to International shipping.
Minimum Orders: We do not have a minimum order on catalog items.
Taxes: Any applicable Australian Taxes will be included.
C.O.D. Orders: Not available
Advance Payments: Please include all shipping charges, wire transfer fees, insurance charges and applicable sales taxes in your payment. We reserve the right to delay shipment on orders accompanied by personal cheques until the checks have cleared.
Special Packaging: When requested, at the time of order entry, we can package materials in non-standard configurations. An additional service charge may be assessed for materials and labor in these cases.
Product Specifications: All specifications listed in our catalog, on the web site or on other data sheets are based on our knowledge and understanding of the products as of the time print or post. We reserve the right to make changes to technical specifications without notice. All product recommendations are based on our knowledge and experience with the products, but do not eliminate customer responsibility to check the suitability of our products for each particular application.
Payment: For Direct Deposit payments, please use your Order Number as your Reference. We accept: PayPal, Bank Deposit at the ANZ Bank Branch, or via Internet Banking, or Australia Post Money Orders. Delivery will commence once payment has been processed/validated. Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.
Prices: All quoted prices are inclusive of Australian Taxes. Prices are subject to change without notice.
OTHER
Special offers
We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.
Errors
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.
Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.
Risk
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.
Title
Goods ordered by you remain our property until you pay for them in full.
PACKING PROBLEMS Please check your items against your receipt. If there are any discrepancies please email: customerservice@outlet24seven.com.au as soon as possible and within 7 days delivery date.
You can exchange or return your online order with the receipt subject to the terms of this section. We do not offer refund or exchange for change of mind purchases on personal items such beauty products, underwear, etc.
To apply for a refund, please email us at customerservice@outlet24seven.com.au and await instructions accordingly upon approval. Promptly after we receive your return package your refund/exchange will be processed and new item sent back out to you (where available) or we will credit your Paypal / Bank Account, excluding delivery charges (unless goods are faulty or not as ordered). You will be charged an additional fee for redelivery. Do not re-use our courier bag.
Limitation of liability
To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to AUD$5.00.
Indemnity
You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.
Vouchers
If we issue you a voucher to redeem against the future purchase of goods, our Voucher Terms and Conditions
Contacting us
You can contact us by emailing us at customerservice@outlet24seven.com.au
Notices to you
We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.
Excusing events
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.
Entire Agreement
These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.
Alterations
We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.
Applicable law
These Terms are governed by the law of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and its appellate courts.
